Accounts Receivable Follow-Up Plan

Operating standard

1. 01

   Accounts Receivable Follow-Up Plan: Confirm the scope, desired outcome and finance owner for this collections work.

2. 02

   Verify the current facts with the appropriate hotel systems, logs, guest records or physical inspection.

3. 03

   Complete the actions within Controller authority and escalate any safety, guest, revenue or policy exception promptly.

4. 04

   Coordinate required handoffs with the affected department so the action is visible beyond one shift.

5. 05

   Document the result, any exception and the next action before the work is considered complete.