Front OfficeChecklist7 min read
Arrival Readiness Checklist
Confirm every arriving guest receives a ready room, accurate profile and clear welcome.
PRIMARY ROLEFront Office Supervisor
USE WHENPre-Arrival
Operating standard
- 01
Arrival Readiness Checklist: Review the required conditions, information and safety considerations before beginning.
- 02
Verify the current facts with the appropriate hotel systems, logs, guest records or physical inspection.
- 03
Complete the actions within Front Office Supervisor authority and escalate any safety, guest, revenue or policy exception promptly.
- 04
Coordinate required handoffs with the affected department so the action is visible beyond one shift.
- 05
Document the result, any exception and the next action before the work is considered complete.