People & CultureSOP7 min read
Attendance Coaching Procedure
Address attendance concerns consistently, factually and with the appropriate policy and documentation.
PRIMARY ROLESupervisor
USE WHENAttendance Issue
Operating standard
- 01
Attendance Coaching Procedure: Confirm the scope, desired outcome and people & culture owner for this attendance issue work.
- 02
Verify the current facts with the appropriate hotel systems, logs, guest records or physical inspection.
- 03
Complete the actions within Supervisor authority and escalate any safety, guest, revenue or policy exception promptly.
- 04
Coordinate required handoffs with the affected department so the action is visible beyond one shift.
- 05
Document the result, any exception and the next action before the work is considered complete.