Front OfficeChecklist7 min read
Front Desk Closing Checklist
Close a front desk shift with accurate records and a clean handoff.
PRIMARY ROLEFront Desk Agent
USE WHENShift Closing
Operating standard
- 01
Resolve or document all open guest requests and complaints.
- 02
Reconcile drawer activity, receipts, paid-outs and adjustments to the shift report.
- 03
Review remaining arrivals, no-shows, wake-up calls and transportation requests.
- 04
Update room moves, out-of-order rooms, traces and guest profile notes.
- 05
Restock and reset the desk, secure sensitive materials and return assigned keys.
- 06
Complete the shift log with facts, actions taken, owner and next required action.