RevenueSOP8 min read
Competitive Rate Shop Standard
Compare relevant market pricing consistently without treating a rate shop as a strategy by itself.
PRIMARY ROLERevenue Manager
USE WHENRate Shopping
Operating standard
- 01
Competitive Rate Shop Standard: Confirm the scope, desired outcome and revenue owner for this rate shopping work.
- 02
Verify the current facts with the appropriate hotel systems, logs, guest records or physical inspection.
- 03
Complete the actions within Revenue Manager authority and escalate any safety, guest, revenue or policy exception promptly.
- 04
Coordinate required handoffs with the affected department so the action is visible beyond one shift.
- 05
Document the result, any exception and the next action before the work is considered complete.