HousekeepingSOP7 min read
Damaged Room Report Procedure
Document room damage objectively so the hotel can repair, protect inventory and communicate correctly.
PRIMARY ROLEHousekeeping Supervisor
USE WHENRoom Damage
Operating standard
- 01
Secure the room and notify the manager before moving, cleaning or discarding material evidence.
- 02
Record the room, date, time, observable damage and any immediate guest or safety impact.
- 03
Photograph only under hotel policy and never capture unnecessary guest belongings or personal information.
- 04
Create the maintenance work order and identify whether the room must be placed out of order.
- 05
Provide the manager with the factual report, estimated impact and all supporting records for next steps.