HousekeepingSOP5 min read
Do Not Disturb Procedure
Respect guest privacy while ensuring wellness and required service checks are handled correctly.
PRIMARY ROLERoom Attendant
USE WHENGuest Privacy
Operating standard
- 01
Do Not Disturb Procedure: Confirm the scope, desired outcome and housekeeping owner for this guest privacy work.
- 02
Verify the current facts with the appropriate hotel systems, logs, guest records or physical inspection.
- 03
Complete the actions within Room Attendant authority and escalate any safety, guest, revenue or policy exception promptly.
- 04
Coordinate required handoffs with the affected department so the action is visible beyond one shift.
- 05
Document the result, any exception and the next action before the work is considered complete.