EngineeringSOP6 min read
Elevator Service Disruption Procedure
Keep guests informed, protect accessibility and coordinate qualified service support.
PRIMARY ROLEManager on Duty
USE WHENEquipment Outage
Operating standard
- 01
Elevator Service Disruption Procedure: Confirm the scope, desired outcome and engineering owner for this equipment outage work.
- 02
Verify the current facts with the appropriate hotel systems, logs, guest records or physical inspection.
- 03
Complete the actions within Manager on Duty authority and escalate any safety, guest, revenue or policy exception promptly.
- 04
Coordinate required handoffs with the affected department so the action is visible beyond one shift.
- 05
Document the result, any exception and the next action before the work is considered complete.