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Front OfficeChecklist8 min read

Front Desk Cashier Variance Review

Investigate cash differences fairly, quickly and with a complete record.

PRIMARY ROLEFront Office Manager
USE WHENCash Variance

Operating standard

  1. 01

    Secure the shift report, receipts, paid-out support and drawer count without altering original records.

  2. 02

    Confirm the assigned cashier, shift times, opening bank and required safe-drop activity.

  3. 03

    Recount the drawer with a manager present and compare the result to the system report.

  4. 04

    Review voids, refunds, corrections, exchange activity and unusual transaction timing.

  5. 05

    Document the variance, facts reviewed, corrective action and any required employee follow-up.