GM Daily Checklist

Operating standard

1. 01

   Review overnight log, incidents, guest recoveries, occupancy and arrivals.

2. 02

   Walk the lobby, breakfast area, public restrooms, exterior and one guest floor.

3. 03

   Confirm staffing gaps, VIPs, groups, out-of-order rooms and maintenance priorities.

4. 04

   Check revenue pace, pickup, rate position and today’s sales follow-up commitments.

5. 05

   Meet briefly with department leaders and assign every exception an owner and due time.

6. 06

   Record unresolved risks and complete an end-of-day handoff to the manager on duty.