LeadershipPlan10 min read
Hotel Communication During Disruption
Coordinate facts, guest messaging, employee updates and owner communication under pressure.
PRIMARY ROLEGeneral Manager
USE WHENOperational Disruption
Operating standard
- 01
Hotel Communication During Disruption: Confirm the scope, desired outcome and leadership owner for this operational disruption work.
- 02
Verify the current facts with the appropriate hotel systems, logs, guest records or physical inspection.
- 03
Complete the actions within General Manager authority and escalate any safety, guest, revenue or policy exception promptly.
- 04
Coordinate required handoffs with the affected department so the action is visible beyond one shift.
- 05
Document the result, any exception and the next action before the work is considered complete.