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LeadershipPlan20 min read

Hotel Opening Leadership Plan

Organize the leadership work required to open a hotel with accountability across people, service and controls.

PRIMARY ROLEGeneral Manager
USE WHENNew Hotel Opening

Operating standard

  1. 01

    Set the opening timeline, decision calendar, leadership roles and escalation path.

  2. 02

    Build a readiness list for staffing, systems, safety, rooms, vendors, training and guest communications.

  3. 03

    Schedule department simulations for arrivals, room status, cash, emergencies and service recovery.

  4. 04

    Assign a final inspection owner for every public area, guest room, back-of-house space and critical system.

  5. 05

    Run a daily opening command meeting and maintain one decision and issue log through stabilization.