LeadershipPlan20 min read
Hotel Opening Leadership Plan
Organize the leadership work required to open a hotel with accountability across people, service and controls.
PRIMARY ROLEGeneral Manager
USE WHENNew Hotel Opening
Operating standard
- 01
Set the opening timeline, decision calendar, leadership roles and escalation path.
- 02
Build a readiness list for staffing, systems, safety, rooms, vendors, training and guest communications.
- 03
Schedule department simulations for arrivals, room status, cash, emergencies and service recovery.
- 04
Assign a final inspection owner for every public area, guest room, back-of-house space and critical system.
- 05
Run a daily opening command meeting and maintain one decision and issue log through stabilization.