LeadershipChecklist15 min read
Hotel Quality Assurance Walk
Turn a property walk into a prioritized, assigned improvement list.
PRIMARY ROLEGeneral Manager
USE WHENQuality Assurance
Operating standard
- 01
Hotel Quality Assurance Walk: Review the required conditions, information and safety considerations before beginning.
- 02
Verify the current facts with the appropriate hotel systems, logs, guest records or physical inspection.
- 03
Complete the actions within General Manager authority and escalate any safety, guest, revenue or policy exception promptly.
- 04
Coordinate required handoffs with the affected department so the action is visible beyond one shift.
- 05
Document the result, any exception and the next action before the work is considered complete.