Front OfficeSOP6 min read
Key Control Procedure
Maintain control of staff, master and emergency keys through issue, return and audit.
PRIMARY ROLEFront Office Manager
USE WHENKey Control
Operating standard
- 01
Key Control Procedure: Confirm the scope, desired outcome and front office owner for this key control work.
- 02
Verify the current facts with the appropriate hotel systems, logs, guest records or physical inspection.
- 03
Complete the actions within Front Office Manager authority and escalate any safety, guest, revenue or policy exception promptly.
- 04
Coordinate required handoffs with the affected department so the action is visible beyond one shift.
- 05
Document the result, any exception and the next action before the work is considered complete.