Front OfficeSOP5 min read
Late Checkout Procedure
Approve and communicate late checkouts without compromising room readiness or guest experience.
PRIMARY ROLEFront Desk Supervisor
USE WHENLate Departure
Operating standard
- 01
Late Checkout Procedure: Confirm the scope, desired outcome and front office owner for this late departure work.
- 02
Verify the current facts with the appropriate hotel systems, logs, guest records or physical inspection.
- 03
Complete the actions within Front Desk Supervisor authority and escalate any safety, guest, revenue or policy exception promptly.
- 04
Coordinate required handoffs with the affected department so the action is visible beyond one shift.
- 05
Document the result, any exception and the next action before the work is considered complete.