HousekeepingSOP4 min read
Lost-and-Found Procedure
Protect guest property through immediate logging, secure storage and documented release.
PRIMARY ROLEAll Employees
USE WHENFound Property
Operating standard
- 01
Do not remove, use, photograph or discuss the item except to secure it.
- 02
Notify the supervisor and record exact location, date, time and finder name.
- 03
Place the item in an approved tamper-evident container and assign a unique log number.
- 04
Store valuables, identification, medication and electronics in the designated secure area.
- 05
Verify claimant details without revealing identifying features of the item.
- 06
Document pickup or shipment, identification checked, employee witness and final disposition.