LeadershipTemplate12 min read
Manager Coaching Conversation
Structure fair, specific and documented coaching that improves performance.
PRIMARY ROLEDepartment Head
USE WHENPerformance Coaching
Operating standard
- 01
Manager Coaching Conversation: Confirm the scope, desired outcome and leadership owner for this performance coaching work.
- 02
Verify the current facts with the appropriate hotel systems, logs, guest records or physical inspection.
- 03
Complete the actions within Department Head authority and escalate any safety, guest, revenue or policy exception promptly.
- 04
Coordinate required handoffs with the affected department so the action is visible beyond one shift.
- 05
Save the completed record in the hotel’s approved location and share it with the next owner.