LeadershipChecklist7 min read
Manager Log Review
Read manager logs for unresolved guest, safety, staffing and revenue risks before they age into larger issues.
PRIMARY ROLEGeneral Manager
USE WHENDaily Leadership Review
Operating standard
- 01
Manager Log Review: Review the required conditions, information and safety considerations before beginning.
- 02
Verify the current facts with the appropriate hotel systems, logs, guest records or physical inspection.
- 03
Complete the actions within General Manager authority and escalate any safety, guest, revenue or policy exception promptly.
- 04
Coordinate required handoffs with the affected department so the action is visible beyond one shift.
- 05
Document the result, any exception and the next action before the work is considered complete.