SafetySOP5 min read
Medical Emergency Procedure
Protect privacy, activate emergency support and document only appropriate facts.
PRIMARY ROLEAll Employees
USE WHENMedical Emergency
Operating standard
- 01
Medical Emergency Procedure: Confirm the scope, desired outcome and safety owner for this medical emergency work.
- 02
Verify the current facts with the appropriate hotel systems, logs, guest records or physical inspection.
- 03
Complete the actions within All Employees authority and escalate any safety, guest, revenue or policy exception promptly.
- 04
Coordinate required handoffs with the affected department so the action is visible beyond one shift.
- 05
Document the result, any exception and the next action before the work is considered complete.