LeadershipChecklist9 min read
Manager-on-Duty Checklist
Give the MOD clear control of the guest experience, building and handoff.
PRIMARY ROLEManager on Duty
USE WHENMOD Shift
Operating standard
- 01
Accept the shift handoff and verify emergency contacts, occupancy and staffing.
- 02
Walk public areas, exterior, guest floors and active function space.
- 03
Meet each on-duty department and confirm operational or guest risks.
- 04
Own escalated complaints and document authority used, promises and follow-up.
- 05
Respond to alarms, injuries or security issues using the hotel emergency plan.
- 06
Complete the MOD log and directly hand off unresolved items to the next leader.