Front OfficeChecklist5 min read
No-Show Review Checklist
Protect inventory and revenue while applying the hotel’s no-show policy consistently.
PRIMARY ROLEFront Office Supervisor
USE WHENNo-Show
Operating standard
- 01
No-Show Review Checklist: Review the required conditions, information and safety considerations before beginning.
- 02
Verify the current facts with the appropriate hotel systems, logs, guest records or physical inspection.
- 03
Complete the actions within Front Office Supervisor authority and escalate any safety, guest, revenue or policy exception promptly.
- 04
Coordinate required handoffs with the affected department so the action is visible beyond one shift.
- 05
Document the result, any exception and the next action before the work is considered complete.