Front OfficeChecklist6 min read
Hotel Opening Checklist
Open the property day with systems, cash, staffing and guest areas verified.
PRIMARY ROLEOpening Manager
USE WHENShift Opening
Operating standard
- 01
Read the manager log and overnight handoff before taking control of the shift.
- 02
Verify PMS, phones, payment terminals, key system and emergency communication devices.
- 03
Count and sign for the assigned cash drawer using two-person verification when required.
- 04
Review occupancy, departures, arrivals, VIPs, groups, room status and special requests.
- 05
Inspect the lobby, desk, market, entry, restrooms and exterior approach for readiness.
- 06
Hold a five-minute shift huddle covering priorities, assignments and escalation contacts.