Front OfficeTemplate4 min read
Package Receiving Log
Receive, secure and release guest packages with a complete chain of custody.
PRIMARY ROLEFront Desk Agent
USE WHENGuest Package
Operating standard
- 01
Package Receiving Log: Confirm the scope, desired outcome and front office owner for this guest package work.
- 02
Verify the current facts with the appropriate hotel systems, logs, guest records or physical inspection.
- 03
Complete the actions within Front Desk Agent authority and escalate any safety, guest, revenue or policy exception promptly.
- 04
Coordinate required handoffs with the affected department so the action is visible beyond one shift.
- 05
Save the completed record in the hotel’s approved location and share it with the next owner.