People & CultureChecklist12 min read
Performance Review Preparation
Prepare fair, specific feedback grounded in standards, behavior and outcomes.
PRIMARY ROLEDepartment Head
USE WHENPerformance Review
Operating standard
- 01
Performance Review Preparation: Review the required conditions, information and safety considerations before beginning.
- 02
Verify the current facts with the appropriate hotel systems, logs, guest records or physical inspection.
- 03
Complete the actions within Department Head authority and escalate any safety, guest, revenue or policy exception promptly.
- 04
Coordinate required handoffs with the affected department so the action is visible beyond one shift.
- 05
Document the result, any exception and the next action before the work is considered complete.