HousekeepingSOP6 min read
Pest Sighting Response Procedure
Respond to a reported pest concern with immediate guest care, containment and documented vendor follow-up.
PRIMARY ROLEExecutive Housekeeper
USE WHENPest Sighting
Operating standard
- 01
Pest Sighting Response Procedure: Confirm the scope, desired outcome and housekeeping owner for this pest sighting work.
- 02
Verify the current facts with the appropriate hotel systems, logs, guest records or physical inspection.
- 03
Complete the actions within Executive Housekeeper authority and escalate any safety, guest, revenue or policy exception promptly.
- 04
Coordinate required handoffs with the affected department so the action is visible beyond one shift.
- 05
Document the result, any exception and the next action before the work is considered complete.