SafetySOP8 min read
Slip, Trip & Fall Response Procedure
Protect the person, secure the scene and document facts without making assumptions after a fall.
PRIMARY ROLEManager on Duty
USE WHENGuest or Employee Fall
Operating standard
- 01
Assess immediate medical need and contact emergency services when appropriate; do not move the person unless safety requires it.
- 02
Secure the area, remove additional hazards and preserve the condition for factual review.
- 03
Notify the manager on duty and follow the hotel’s incident-reporting and insurance notification process.
- 04
Document time, location, conditions, witnesses, statements and actions taken without assigning blame.
- 05
Arrange required follow-up, repair, cleaning or warning controls before the area returns to normal use.