Guest ExperienceSOP6 min read
VIP Amenity Request Procedure
Coordinate a thoughtful amenity request with clear details, timing, cost approval and delivery confirmation.
PRIMARY ROLEFront Office Manager
USE WHENVIP Amenity
Operating standard
- 01
VIP Amenity Request Procedure: Confirm the scope, desired outcome and guest experience owner for this vip amenity work.
- 02
Verify the current facts with the appropriate hotel systems, logs, guest records or physical inspection.
- 03
Complete the actions within Front Office Manager authority and escalate any safety, guest, revenue or policy exception promptly.
- 04
Coordinate required handoffs with the affected department so the action is visible beyond one shift.
- 05
Document the result, any exception and the next action before the work is considered complete.