Front OfficeSOP4 min read
Wake-Up Call Procedure
Record, verify and complete wake-up requests with a documented backup path.
PRIMARY ROLEFront Desk Agent
USE WHENGuest Request
Operating standard
- 01
Wake-Up Call Procedure: Confirm the scope, desired outcome and front office owner for this guest request work.
- 02
Verify the current facts with the appropriate hotel systems, logs, guest records or physical inspection.
- 03
Complete the actions within Front Desk Agent authority and escalate any safety, guest, revenue or policy exception promptly.
- 04
Coordinate required handoffs with the affected department so the action is visible beyond one shift.
- 05
Document the result, any exception and the next action before the work is considered complete.