EngineeringSOP5 min read
Work Order Intake Procedure
Capture urgency, location, guest impact and ownership before work begins.
PRIMARY ROLEMaintenance Coordinator
USE WHENMaintenance Request
Operating standard
- 01
Work Order Intake Procedure: Confirm the scope, desired outcome and engineering owner for this maintenance request work.
- 02
Verify the current facts with the appropriate hotel systems, logs, guest records or physical inspection.
- 03
Complete the actions within Maintenance Coordinator authority and escalate any safety, guest, revenue or policy exception promptly.
- 04
Coordinate required handoffs with the affected department so the action is visible beyond one shift.
- 05
Document the result, any exception and the next action before the work is considered complete.