SalesSOP9 min read
Group Resume Procedure
Hand operations the complete facts, commitments and contacts needed for a successful group.
PRIMARY ROLESales Manager
USE WHENGroup Arrival
Operating standard
- 01
Group Resume Procedure: Confirm the scope, desired outcome and sales owner for this group arrival work.
- 02
Verify the current facts with the appropriate hotel systems, logs, guest records or physical inspection.
- 03
Complete the actions within Sales Manager authority and escalate any safety, guest, revenue or policy exception promptly.
- 04
Coordinate required handoffs with the affected department so the action is visible beyond one shift.
- 05
Document the result, any exception and the next action before the work is considered complete.