SalesSOP8 min read
Hotel RFP Response Standard
Respond to qualified RFPs quickly with accurate information and a clear next step.
PRIMARY ROLESales Manager
USE WHENNew RFP
Operating standard
- 01
Hotel RFP Response Standard: Confirm the scope, desired outcome and sales owner for this new rfp work.
- 02
Verify the current facts with the appropriate hotel systems, logs, guest records or physical inspection.
- 03
Complete the actions within Sales Manager authority and escalate any safety, guest, revenue or policy exception promptly.
- 04
Coordinate required handoffs with the affected department so the action is visible beyond one shift.
- 05
Document the result, any exception and the next action before the work is considered complete.