SalesSOP12 min read
Hotel Site Tour Standard
Prepare and lead a tour that connects the prospect’s needs to the hotel’s strengths.
PRIMARY ROLESales Manager
USE WHENSite Tour
Operating standard
- 01
Hotel Site Tour Standard: Confirm the scope, desired outcome and sales owner for this site tour work.
- 02
Verify the current facts with the appropriate hotel systems, logs, guest records or physical inspection.
- 03
Complete the actions within Sales Manager authority and escalate any safety, guest, revenue or policy exception promptly.
- 04
Coordinate required handoffs with the affected department so the action is visible beyond one shift.
- 05
Document the result, any exception and the next action before the work is considered complete.