SalesWorksheet10 min read
Lost Business Review
Capture why business was lost and turn recurring causes into action.
PRIMARY ROLEDirector of Sales
USE WHENLost Business
Operating standard
- 01
Lost Business Review: Confirm the scope, desired outcome and sales owner for this lost business work.
- 02
Verify the current facts with the appropriate hotel systems, logs, guest records or physical inspection.
- 03
Complete the actions within Director of Sales authority and escalate any safety, guest, revenue or policy exception promptly.
- 04
Coordinate required handoffs with the affected department so the action is visible beyond one shift.
- 05
Save the completed record in the hotel’s approved location and share it with the next owner.